Right now, we deliver to mainland UK, The Isle of Wight, The Isle of Man, Jersey, Guernsey (Excluding Herm) and Northern Ireland. We currently don't deliver to the Scottish Highlands or Islands.

If we don’t deliver to you yet, check back for future updates as we're always looking to improve and hope we can get our boxes out to you soon.

Below is a list of postcodes we don’t currently deliver to:

• AB36-AB38, AB44, AB55, AB56
• BN95
• FK18
• GY1 3 (Herm)
• GY9 - GY10 (Alderney & Sark)
• HS1-HS9
• IV21-IV28, IV40-IV49, IV51-IV56, IV63
• KA26, KA28
• KW1-KW13, KW5-KW17
• PA20-PA38, PA41-PA49, PA60-PA78, PA80
• PH30-PH31, PH33-PH44, PH49-PH50
• TR21-TR25
• ZE1-ZE3

Yes, you can skip deliveries up to four weeks at a time. Click on the button below, use the arrows to navigate to the week you want to skip and select 'Edit delivery':

Remember to update your account by the deadline, which is 11:59 PM five days prior to your delivery.

Changed your mind? You can also unskip a delivery by following the same steps above, as long as you do so by the deadline.

We're sorry, after the deadline has passed we're unable to cancel or change your order. This deadline is in place to ensure HelloFresh is responsible from a food waste and sourcing perspective.

If you're not able to use the box we'd encourage you to gift it to a friend or family member.

Before reaching out to us, please double check your meal selection for the week, using the button below.

If you've checked this and did receive the incorrect meals, please contact us. It's important that we are aware of these issues so we can make it up to you and ensure this doesn't happen again.

Click on the button below to change your delivery day or time:

Remember to make any changes to your account by the deadline, which is 11:59 PM five days prior to your delivery.

To update your delivery address, including your delivery instructions, click the button below and log in:

Remember to make any changes to your account by the deadline, which is 11:59 PM five days prior to your delivery.

Unfortunately, we don’t have an option for one-off orders. However, we are a flexible subscription service, and you can skip weeks and deactivate your subscription at any time if you aren’t ready to receive a delivery every week.

Alternatively, you can change the frequency you receive your boxes, if you don't want a box every week:

Change The Frequency Of My Deliveries

Just make sure any changes are made to your order by the deadline, which is 11:59 PM five days prior to your delivery.

To check which day your delivery is scheduled for, click the button below to head to My Menu.

If you are based in Mainland UK or Northern Ireland, your courier will send you tracking information via SMS or email on the day of your delivery. Please refer to this for up-to-date information, it is more accurate than the information we are able to provide via our app or website.

We're really sorry to hear your box arrived damaged. Please chat with us so we can report this and make it up to you.

If you can, we'd really appreciate you providing photos of the damage. This is very useful for us as we try to prevent this happening again.

Yes we do, after choosing your meals for the week you will then be taken on to the HelloFresh Market, where you can finish your meal planning with delicious desserts, sides, snacks, and more. Don't forget to save your changes when editing your delivery.

You can also remove any extras by selecting 'Change Meals' then 'Continue' and clicking on the minus button below the added extra to remove from your order. Don't forget to save by clicking 'Confirm Order'.

There may be some changes to your delivery day over Bank Holiday weekends. Please make sure you check your emails and online account for any updates.

We do everything we can to ensure that our deliveries are not affected but if we foresee any disruptions, we will let you know.

We're sorry to hear that.

First, please double check your box, including the cool pouch. The cool pouch is separate to the meal kit bags and contains your dairy, meat and prepped veg.

If it looks like an ingredient is still missing or packed incorrectly, please let us know so we can make this right.

We're sorry to hear you're missing a recipe card, but don't worry, we've got you covered. Our recipe cards are stored in our recipe archive and on your weekly menu. Click on the button below and select the meal you'd like to cook. You can even download a printable PDF by clicking 'Download' under the Nutritional information.

Alternatively use our app. Just select the meal you want to cook and scroll through the cooking stages. It even includes a built-in timer!

We're sorry to hear you've received an ingredient that is not up to the high standards we expect.

Some of our meat products are vacuum sealed which removes oxygen from the packaging and can cause a particular smell. Allow the meat to sit for a few minutes and the smell should pass.

Please chat with us about your concerns and take pictures where necessary. We take all these cases seriously and will be sure to make it up to you.

We currently have two cool pouches that are being used in our boxes to keep your food nice and cold.

The first is our plastic cool pouch, which is made out of recycled PET. Unfortunately, our PET cool pouch is not recyclable as polyester can only be reused a limited amount of times.

The second is our new paper cool pouch. This is recyclable! Sorting equipment will recognise it as paper and sort it into appropriate recycling bales for mixed paper or corrugated boxes in material recovery facilities.

For most of our delivery slots, we operate a leave safe policy which means our delivery drivers will follow the delivery instructions that you have specified. All of our boxes contain insulation and ice packs to keep your ingredients fresh, just make sure you pop the ingredients in the fridge as soon as you can.

If you'd like to update your delivery instructions, please click on the button below, just make sure your changes are made by the deadline, which is 11:59 PM five days prior to your delivery. If the drop down options aren't suitable for you, please select 'other' and specify your preferred location.

Top tips for your delivery instructions:

1. Phone numbers are not an effective delivery instruction as not all of our drivers carry mobile phones and we cannot guarantee the driver will call you.
2. The drop zone must be accessible (no code required) and free from animals and obstructions.
3. The driver can use their discretion to leave your box in a place they deem to be safe if your delivery instructions are not adequate.
   

Our standard delivery time slot is between 8AM and 9PM, so your box can arrive at any time within this window. Please keep an eye out for any SMS or email updates we or your courier may provide about your delivery. If you are based in Mainland UK or Northern Ireland, your courier will send you tracking information via SMS or email on the day of your delivery. Please refer to this for up-to-date information, it is more accurate than the information we are able to provide via our app or website.

Please get in touch with us if your delivery window has passed and you've not received an email update.

No, whichever alcohol box you choose will be delivered separately to your HelloFresh box. The alcohol box should be delivered on the same day as your HelloFresh box, however, it can be delivered up to 4 days after your intended delivery day, as this is a non-perishable item. Separate shipping details will be shared when you place your order and you can track your alcohol box with the link provided by the courier.

If you are not in to receive your alcohol delivery your courier will follow the delivery instructions that you have specified in your HelloFresh account.

If you'd like to update your delivery instructions, please click here, just make sure your changes are made by the deadline, which is 11:59 PM five days prior to your delivery. If the drop down options aren't suitable for you, please select 'other' and specify your preferred location.

The chance of this happening is very small, however, your box can be delivered up to 4 days after your intended delivery day. If this delay is longer than 4 days we will send you an email with any further updates.