Click on the link below to redeem your gift card:

Add in your gift code under 'Redeem your Gift Card' and then follow the steps. We do ask you for your card details, but this is just for authorisation, we will not take a payment. Alternatively, if you have any questions related specifically to our gift cards click here and scroll down to view our FAQs on purchasing and redeeming a HelloFresh gift card.

Make sure you select your recipes and make any changes by the deadline, which is 11:59 PM five days prior to your delivery.

We offer two referral schemes for new customers to use towards their first HelloFresh box.

From time to time, you'll have the opportunity to give a free HelloFresh box to a friend or family member and you'll always have the option to send them a discount voucher. If they use your discount voucher, you will get rewarded with some HelloFresh credit, it's a win-win.

Don't forget, we are a weekly subscription service, so when your friends and family redeem their voucher, they will continue recieving weekly deliveries after their first free or discounted box, unless they skip or cancel their subscription before the deadline, which is 11:59 PM five days prior to their delivery.

Firstly, it’s always good to double check your offer to see if it’s for existing or new customers. Are you a first time customer or have you set up a subscription with us before? A lot of our vouchers apply to first time customers only.

Pre sign up: When you are at the checkout, you'll see a green notification bar at the top of the page, confirming your voucher has been applied. You can also check your order total on the right hand side to verify a discount has been applied to the amount due.

Existing customer: Click on the button below to head to your account settings where you can check if your voucher has been succesfully applied.

Click the button below and follow the steps to order a gift card:

Once there, follow the steps to order a gift card. Alternatively, if you have any questions related specifically to our gift cards click the button above and scroll down to view our FAQs on purchasing and redeeming a HelloFresh gift card.

Initially £1 will be taken from your account to authorise the payment details. This is to validate that the card is correct and for us to process an order for you. The payment will be refunded back to you within 3-5 working days.

This applies to all of our orders (even free boxes) so that we can ensure we have current payment details in place for people who are starting an ongoing subscription.

Firstly, make sure you've read the T&Cs on the specific voucher you have received. Are you a first time customer or have you set up a subscription with us before? A lot of our vouchers apply to first time customers only.

We would also recommend some basic troubleshooting. If you can, use Google Chrome as your browser and try again using an incognito window.

If you're trying to use an Add-on voucher, these will apply automatically to your account if you click on the link provided. You can choose whichever Add-on takes your fancy, the discount will apply immediately and be visible at checkout.

If you’re still having trouble, please get in touch with us and we can apply your voucher code for you.

Head to the Wallet section of your account and select the offer. Navigate to the Add-Ons section of the menu where you can then select a free Gu dessert.