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What if I'm not home for my delivery?
For most of our delivery slots, we operate a leave safe policy which means our delivery drivers will follow the delivery instructions that you have specified. All of our boxes contain insulation and ice packs to keep your ingredients fresh, just make sure you pop the ingredients in the fridge as soon as you can.
If you'd like to update your delivery instructions, please click on the button below, just make sure your changes are made by the deadline, which is 11:59 PM five days prior to your delivery. If the drop down options aren't suitable for you, please select 'other' and specify your preferred location.
Top tips for your delivery instructions:
- Phone numbers are not an effective delivery instruction as not all of our drivers carry mobile phones and we cannot guarantee the driver will call you.
- The drop zone must be accessible (no code required) and free from animals and obstructions.
- The driver can use their discretion to leave your box in a place they deem to be safe if your delivery instructions are not adequate.
How do HelloFresh hold my data?
To enable you to order from us, we will create a customer account for you after your registration. In order to protect your customer account from access by third parties, we store your username and password, making your account only accessible by you, with your login details.
In order for us to deliver the boxes to your door, we store your contact data, order and delivery time, and payment information. You can voluntarily provide your phone number so that we can contact you in case of delays or problems delivering your box.
HelloFresh values your privacy, for more information about how HelloFresh processes your personal data please see our privacy policy.
If you would prefer we did not have this information, you can request for it to be erased by submitting your request here. This process of erasure can take up to 28 days, but we can assure you that we will no longer keep any of your details or contact you in the future.
Can I change the number of meals or servings in my plan?
Yes, you're in complete control of the number of meals you will receive each week. We currently cater for 2, 3 or 4 people per week and you can select up to 10 meals from each week's menu. Click on the icon below to edit your box size:
Don't forget to make changes to your upcoming order before the deadline, which is 11:59 PM five days prior to your delivery.
