Click on the button below to login to your HelloFresh account.

TIP: If you followed this link and can't see a log in page, you may already be logged in! Check the top-right corner of the page for your name.

If you have forgotten your password, click 'Forgot Password?' and enter the email address you used to sign up with. Please check your spam and junk folders if you can't see the new password email in your inbox after a few minutes.

Yes, you can select from the following preferences:

• Meat & Veggies
• Chef's Choice (our top meals of the week)
• Family Friendly
• Vegetarian
• Fish Free
• Calorie Smart (nutritionally balanced and under 650 calories)
• Pork Free
• Quick Cook (ready from start to finish in 20 minutes)
• Protein Rich
• Carb Smart
• Pescatarian

If you apply a preference to your account, you can still view the full menu and swap your meals.

Use the button below, then select 'manage' to add a meal preference to your subscription, or to update your preference.

Remember to make any changes to your order by the deadline, which is 11:59 PM five days prior to your delivery.

Click on the button below to check if you have any credit on your HelloFresh account:

Credit will always apply against your next full price order if it's added to your account before the deadline, which is 11:59 PM five days prior to your delivery.

Firstly, it’s always good to double check your offer to see if it’s for existing or new customers. Are you a first time customer or have you set up a subscription with us before? A lot of our vouchers apply to first time customers only.

Pre sign up: When you are at the checkout, you'll see a green notification bar at the top of the page, confirming your voucher has been applied. You can also check your order total on the right hand side to verify a discount has been applied to the amount due.

Existing customer: Click on the button below to head to your account settings where you can check if your voucher has been succesfully applied.

No. During the redemption process, you will be asked to enter your Amazon credentials separately.

Click on the button below to view your menu, where you can select your recipes up to four weeks in advance. Use the - and + icons to remove or add meals, and don't forget to save your selections.

Remember to make changes to your upcoming order before the deadline, which is 11:59 PM five days prior to your delivery.

Click on the button below to update your email address and make sure to save your changes.

We'd love to have you back! Click on the button below to reactivate your subscription. Please check all your details are correct and don't forget that all changes must be made by the deadline, which is 11:59 PM five days prior to your delivery.

You can change the meals for your first order by clicking on the button below and logging in, just make sure any changes are made prior to the deadline, which is 11:59PM five days before your delivery day:

Any other changes (such as delivery changes or cancellations) must be requested by contacting us.

All changes (including meal swaps, skipping deliveries, changing your box type and cancelling your subscription) need to be made by the deadline, which is 11:59 PM five days prior to your delivery.

This is so we can give our suppliers enough notice to provide us with the exact quantities we need. We try to reduce food waste as much as possible, so we need the deadline to make this happen. Click on the button below to manage all of your upcoming deliveries:

To enable you to order from us, we will create a customer account for you after your registration. In order to protect your customer account from access by third parties, we store your username and password, making your account only accessible by you, with your login details.

In order for us to deliver the boxes to your door, we store your contact data, order and delivery time, and payment information. You can voluntarily provide your phone number so that we can contact you in case of delays or problems delivering your box.

HelloFresh values your privacy, for more information about how HelloFresh processes your personal data please see our privacy policy.

If you would prefer we did not have this information, you can request for it to be erased by submitting your request here. This process of erasure can take up to 28 days, but we can assure you that we will no longer keep any of your details or contact you in the future.

Yes, you're in complete control of the number of meals you will receive each week. We currently cater for 2, 3 or 4 people per week and you can select up to 10 meals from each week's menu. Click on the icon below to edit your box size:

Don't forget to make changes to your upcoming order before the deadline, which is 11:59 PM five days prior to your delivery.

Yes, you can skip deliveries up to four weeks at a time. Click on the button below, use the arrows to navigate to the week you want to skip and select 'Edit delivery':

Remember to update your account by the deadline, which is 11:59 PM five days prior to your delivery.

Changed your mind? You can also unskip a delivery by following the same steps above, as long as you do so by the deadline.

Before reaching out to us, please double check your meal selection for the week, using the button below.

If you've checked this and did receive the incorrect meals, please contact us. It's important that we are aware of these issues so we can make it up to you and ensure this doesn't happen again.

Click on the button below to change your delivery day or time:

Remember to make any changes to your account by the deadline, which is 11:59 PM five days prior to your delivery.

To update your delivery address, including your delivery instructions, click the button below and log in:

Remember to make any changes to your account by the deadline, which is 11:59 PM five days prior to your delivery.

To check which day your delivery is scheduled for, click the button below to head to My Menu.

If you are based in Mainland UK or Northern Ireland, your courier will send you tracking information via SMS or email on the day of your delivery. Please refer to this for up-to-date information, it is more accurate than the information we are able to provide via our app or website.

Yes we do, after choosing your meals for the week you will then be taken on to the HelloFresh Market, where you can finish your meal planning with delicious desserts, sides, snacks, and more. Don't forget to save your changes when editing your delivery.

You can also remove any extras by selecting 'Change Meals' then 'Continue' and clicking on the minus button below the added extra to remove from your order. Don't forget to save by clicking 'Confirm Order'.

There may be some changes to your delivery day over Bank Holiday weekends. Please make sure you check your emails and online account for any updates.

We do everything we can to ensure that our deliveries are not affected but if we foresee any disruptions, we will let you know.

We're sorry to hear you're missing a recipe card, but don't worry, we've got you covered. Our recipe cards are stored in our recipe archive and on your weekly menu. Click on the button below and select the meal you'd like to cook. You can even download a printable PDF by clicking 'Download' under the Nutritional information.

Alternatively use our app. Just select the meal you want to cook and scroll through the cooking stages. It even includes a built-in timer!

For most of our delivery slots, we operate a leave safe policy which means our delivery drivers will follow the delivery instructions that you have specified. All of our boxes contain insulation and ice packs to keep your ingredients fresh, just make sure you pop the ingredients in the fridge as soon as you can.

If you'd like to update your delivery instructions, please click on the button below, just make sure your changes are made by the deadline, which is 11:59 PM five days prior to your delivery. If the drop down options aren't suitable for you, please select 'other' and specify your preferred location.

Top tips for your delivery instructions:

1. Phone numbers are not an effective delivery instruction as not all of our drivers carry mobile phones and we cannot guarantee the driver will call you.
2. The drop zone must be accessible (no code required) and free from animals and obstructions.
3. The driver can use their discretion to leave your box in a place they deem to be safe if your delivery instructions are not adequate.
   

If you are not in to receive your alcohol delivery your courier will follow the delivery instructions that you have specified in your HelloFresh account.

If you'd like to update your delivery instructions, please click here, just make sure your changes are made by the deadline, which is 11:59 PM five days prior to your delivery. If the drop down options aren't suitable for you, please select 'other' and specify your preferred location.

We’re a meal kit delivery service designed to make dinnertime simple and delicious!

How do we do this? By delivering fresh, seasonal ingredients and easy-to-follow recipe cards right to your door, making it quick and easy for you to cook wholesome dinners the entire household will love.

How does it work? You select your meals to create your perfect menu, and we’ll deliver the exact amounts of everything you need to make the meal. You’ll just need to have a few pantry staples on hand (don’t worry - it’s just a few basics and you can check what you'll need when you select your meals).

We run a flexible subscription, so there’s no scary lock-in terms or cancellation fees. And the best part? You can manage your account on the go via our free HelloFresh app. Just make sure any changes are made before the deadline, which is 11:59 PM five days prior to your delivery.

We accept VISA, MasterCard, Maestro, American Express and PayPal.

If you ever need to change the way you pay for your boxes, you can do so here:

Yes, of course. Click the button below and log in:

Once logged in, you'll be able to view all the meals in you box at the top of the 'My Menu' page. These meals have either been selected by you or pre-selected using your chosen menu preference. You can navigate between weeks using the arrows on both sides at the top of the page. To update your 'Menu Preference', click here and select 'Manage'.

Yes, you can. Once you are logged into Prime, follow the steps shown in the FAQ 'How can I redeem the free shipping offer from HelloFresh with my Amazon Prime account?' and redeem your offer. You will be asked to log in to HelloFresh, which will recognise that you are a redeeming customer. The wallet banner in your HelloFresh account will indicate you have free shipping.

Our recipe boxes have several options and can cater for 2-4 people with 3-5 recipes weekly. We think it's best to manage a subscription using one account, as there's plenty of flexibility. However, we do recognise that there can be cases where there is a genuine need to have two subscriptions in the same household. In such cases, please get in touch with the Customer Care team by clicking here and we will be happy to assist you.

First, verify that you are logged into Amazon and that your Prime membership is active, then attempt to redeem the offer following the steps shown in the FAQ 'How can I redeem the free shipping offer from HelloFresh with my Amazon Prime account?'. If you have questions about your Prime membership, please contact Amazon customer service. For questions about HelloFresh shipping, you can speak to one of the HelloFresh Customer Care team by clicking here.

If you end your Amazon Prime membership you will lose your free 12-month shipping offer from HelloFresh. If you choose to restart your Prime membership again, you will need to redeem this 12-month free shipping offer from HelloFresh again, going through the process detailed in the ‘How can I redeem the free shipping offer from HelloFresh with my Prime account?’ FAQ.

We offer two referral schemes for new customers to use towards their first HelloFresh box.

From time to time, you'll have the opportunity to give a free HelloFresh box to a friend or family member and you'll always have the option to send them a discount voucher. If they use your discount voucher, you will get rewarded with some HelloFresh credit, it's a win-win.

Don't forget, we are a weekly subscription service, so when your friends and family redeem their voucher, they will continue recieving weekly deliveries after their first free or discounted box, unless they skip or cancel their subscription before the deadline, which is 11:59 PM five days prior to their delivery.

Initially £1 will be taken from your account to authorise the payment details. This is to validate that the card is correct and for us to process an order for you. The payment will be refunded back to you within 3-5 working days.

This applies to all of our orders (even free boxes) so that we can ensure we have current payment details in place for people who are starting an ongoing subscription.

Firstly, make sure you've read the T&Cs on the specific voucher you have received. Are you a first time customer or have you set up a subscription with us before? A lot of our vouchers apply to first time customers only.

We would also recommend some basic troubleshooting. If you can, use Google Chrome as your browser and try again using an incognito window.

If you're trying to use an Add-on voucher, these will apply automatically to your account if you click on the link provided. You can choose whichever Add-on takes your fancy, the discount will apply immediately and be visible at checkout.

If you’re still having trouble, please get in touch with us and we can apply your voucher code for you.

Head to the Wallet section of your account and select the offer. Navigate to the Add-Ons section of the menu where you can then select a free Gu dessert.

We're sorry to hear you're missing a recipe card, but don't worry, we've got you covered. Our recipe cards are stored in our recipe archive and on your weekly menu. Click on the button below and select the meal you'd like to cook. You can even download a printable PDF by clicking 'Download' under the Nutritional information.

Alternatively use our app. Just select the meal you want to cook and scroll through the cooking stages. It even includes a built-in timer!

Nutritional information can be found throughout the website, just select the recipe you want the nutritional information for and then click 'see full recipe'. This information can also be found on our app and on the recipe cards in your box. Please click on the button below and log in to reach your weekly menu page where you can select recipes.

Responsible ingredient sourcing means getting to know our suppliers far beyond the specifications we can read on a label. We aim to get as close to the source of our supply as possible, to ensure freshness whilst minimising extra food miles, warehousing and food waste in the supply chain.

You can find out more about all our wonderful suppliers on our website, through ‘Our Suppliers’ page or contact us for specific enquiries. For all other branded products, please contact the manufacturer.

To browse through our past recipes, click on the icon below and log in to see our recipe archive. If you see one that takes your fancy, click into the recipe and favourite it using the heart icon and start to build your own personalised recipe archive, all favourited recipes will save in your account under 'Favourite Recipes'.

When you're placing your first order you can select a veggie preference or if you are already a customer you can change your preference to include veggie recipes.

Click on the button below to change your preference.

We offer a range of veggie recipes which vary each week and we don't guarantee vegan options. Recipes are available on the website up to four weeks in advance so it’s worth taking a look and making your choices in the weeks prior to your delivery.

Click on the button below and log in to update your payment details:

Please note: Changes to your payment details need to be made by the deadline, which is 11:59 PM five days prior to your delivery.

All future payments will be taken from this card, unless your payment details are updated again.

Click on the button below and log in to view your order history and pay any outstanding balances:

Click on the button below and log in to view your order history:

If you'd like us to send you an invoice, simply click 'Send Invoice' next to the relevant order and we'll email it over to you. 

We accept VISA, MasterCard, Maestro, American Express and PayPal.

If you ever need to change the way you pay for your boxes, you can do so here:

Shortly after you've completed signing up to our subscription service you'll receive both a confirmation and welcome email from us.

We'll tell you what you've signed up for, the date your first delivery is scheduled and everything you need to know about managing your HelloFresh subscription! You won't be charged for your first order until the day after the deadline, which is 11:59 PM , four days prior to your delivery.

Not received your information? Use the buttons below to check your email address is correct or chat with us if you still need help:

Click on the button below to update your notification preferences. To opt out of marketing specific emails please toggle the 'Discover more of what you like' and 'HelloFresh Treats' button so it turns grey.

Click on the button below to cancel your subscription. Please mark your reason for stopping your deliveries, and leave some feedback to help us improve our service.

If something has gone wrong with your deliveries, please chat with us.

You will receive an email confirming your cancellation, please retain this for future reference.

Remember any changes to your subscription must be made by the deadline, which is 11:59 PM five days prior to your delivery.

Having trouble with your HelloFresh App? Before doing anything else, check for any updates in your App store. Alternatively, try rebooting your device. If you are still experiencing issues, the next step would be to try deleting the app and reinstalling it.

If you're still having trouble, please chat with us - we're here 24/7 to help you manage your subscription.

If you’d like your data deleted, you can request for it to be erased by submitting your request here. This process of erasure can take up to 28 days, but we can assure you that we will no longer keep any of your details or contact you in the future.