First, verify that you are logged into Amazon and that your Prime membership is active, then attempt to redeem the offer following the steps shown in the FAQ 'How can I redeem the free shipping offer from HelloFresh with my Amazon Prime account?'. If you have questions about your Prime membership, please contact Amazon customer service. For questions about HelloFresh shipping, you can speak to one of the HelloFresh Customer Care team by clicking here.

Can't find the information you're looking for and need to speak with one of our friendly customer care team members? Simply click here.

Before reaching out to us, please double check your meal selection for the week, using the button below.

If you've checked this and did receive the incorrect meals, please contact us. It's important that we are aware of these issues so we can make it up to you and ensure this doesn't happen again.

We're really sorry to hear your box arrived damaged. Please chat with us so we can report this and make it up to you.

If you can, we'd really appreciate you providing photos of the damage. This is very useful for us as we try to prevent this happening again.

We're sorry to hear that.

First, please double check your box, including the cool pouch. The cool pouch is separate to the meal kit bags and contains your dairy, meat and prepped veg.

If it looks like an ingredient is still missing or packed incorrectly, please let us know so we can make this right.

We're sorry to hear you've received an ingredient that is not up to the high standards we expect.

Some of our meat products are vacuum sealed which removes oxygen from the packaging and can cause a particular smell. Allow the meat to sit for a few minutes and the smell should pass.

Please chat with us about your concerns and take pictures where necessary. We take all these cases seriously and will be sure to make it up to you.

Our standard delivery time slot is between 8AM and 9PM, so your box can arrive at any time within this window. Please keep an eye out for any SMS or email updates we or your courier may provide about your delivery. If you are based in Mainland UK or Northern Ireland, your courier will send you tracking information via SMS or email on the day of your delivery. Please refer to this for up-to-date information, it is more accurate than the information we are able to provide via our app or website.

Please get in touch with us if your delivery window has passed and you've not received an email update.

We are aware of fraudulent websites and emails that look very similar to HelloFresh or carry our branding. In the UK, HelloFresh operates solely through the web domain, HelloFresh.co.uk. For all other official domains operating under the HelloFresh brand name, please visit our global website here. We urge customers to keep their details safe and remember we will never email you to ask you for your personal details, financial or otherwise.

If you think you might have been targeted by fraud or a scam regarding HelloFresh please contact our customer service team anytime using our contact page.

Yes! Our next four week's menus are available on our website, regardless of whether you have a subscription with us or not. Click on the button below to view the upcoming menus:

Already signed up and decided you'd prefer to try a different menu instead? Chat with us and we'll be able to change the date of your first delivery to the week of your preferred menu.

Please note, we will only be able to change the date of your first delivery if you request this change before the deadline of 11:59 PM, five days before your delivery is due.

Click on the button below to cancel your subscription. Please mark your reason for stopping your deliveries, and leave some feedback to help us improve our service.

If something has gone wrong with your deliveries, please chat with us.

You will receive an email confirming your cancellation, please retain this for future reference.

Remember any changes to your subscription must be made by the deadline, which is 11:59 PM five days prior to your delivery.

Having trouble with your HelloFresh App? Before doing anything else, check for any updates in your App store. Alternatively, try rebooting your device. If you are still experiencing issues, the next step would be to try deleting the app and reinstalling it.

If you're still having trouble, please chat with us - we're here 24/7 to help you manage your subscription.

You can change the meals for your first order by clicking on the button below and logging in, just make sure any changes are made prior to the deadline, which is 11:59PM five days before your delivery day:

Any other changes (such as delivery changes or cancellations) must be requested by contacting us.

To enable you to order from us, we will create a customer account for you after your registration. In order to protect your customer account from access by third parties, we store your username and password, making your account only accessible by you, with your login details.

In order for us to deliver the boxes to your door, we store your contact data, order and delivery time, and payment information. You can voluntarily provide your phone number so that we can contact you in case of delays or problems delivering your box.

HelloFresh values your privacy, for more information about how HelloFresh processes your personal data please see our privacy policy.

If you would prefer we did not have this information, you can request for it to be erased by submitting your request here. This process of erasure can take up to 28 days, but we can assure you that we will no longer keep any of your details or contact you in the future.

If you’d like your data deleted, you can request for it to be erased by submitting your request here. This process of erasure can take up to 28 days, but we can assure you that we will no longer keep any of your details or contact you in the future.

Our recipe boxes have several options and can cater for 2-4 people with 3-5 recipes weekly. We think it's best to manage a subscription using one account, as there's plenty of flexibility. However, we do recognise that there can be cases where there is a genuine need to have two subscriptions in the same household. In such cases, please get in touch with the Customer Care team by clicking here and we will be happy to assist you.

Click on the button below to cancel your subscription. Please mark your reason for stopping your deliveries, and leave some feedback to help us improve our service.

If something has gone wrong with your deliveries, please chat with us.

You will receive an email confirming your cancellation, please retain this for future reference.

Remember any changes to your subscription must be made by the deadline, which is 11:59 PM five days prior to your delivery.

Please note, if you are using the app you will be taken to our website and may need to log in again. Please chat with us if you are unable to do so.

Firstly, make sure you've read the T&Cs on the specific voucher you have received. Are you a first time customer or have you set up a subscription with us before? A lot of our vouchers apply to first time customers only.

We would also recommend some basic troubleshooting. If you can, use Google Chrome as your browser and try again using an incognito window.

If you're trying to use an Add-on voucher, these will apply automatically to your account if you click on the link provided. You can choose whichever Add-on takes your fancy, the discount will apply immediately and be visible at checkout.

If you’re still having trouble, please get in touch with us and we can apply your voucher code for you.

We're sorry to hear that.

First, please double check your box, including the cool pouch. The cool pouch is separate to the meal kit bags and contains your dairy, meat and prepped veg.

If it looks like an ingredient is still missing or packed incorrectly, please let us know so we can make this right.

We're sorry to hear you've received an ingredient that is not up to the high standards we expect.

Some of our meat products are vacuum sealed which removes oxygen from the packaging and can cause a particular smell. Allow the meat to sit for a few minutes and the smell should pass.

Please chat with us about your concerns and take pictures where necessary. We take all these cases seriously and will be sure to make it up to you.

Responsible ingredient sourcing means getting to know our suppliers far beyond the specifications we can read on a label. We aim to get as close to the source of our supply as possible, to ensure freshness whilst minimising extra food miles, warehousing and food waste in the supply chain.

You can find out more about all our wonderful suppliers on our website, through ‘Our Suppliers’ page or contact us for specific enquiries. For all other branded products, please contact the manufacturer.

Sometimes, you may see what looks like two payments for the same transaction. When we process your payment, a pending transaction can appear on your statement. This is what's called a 'shadow payment' where your bank is authorising the payment.

If you have been charged for both transactions, please contact us.

Shortly after you've completed signing up to our subscription service you'll receive both a confirmation and welcome email from us.

We'll tell you what you've signed up for, the date your first delivery is scheduled and everything you need to know about managing your HelloFresh subscription! You won't be charged for your first order until the day after the deadline, which is 11:59 PM , four days prior to your delivery.

Not received your information? Use the buttons below to check your email address is correct or chat with us if you still need help:

For most of our delivery slots, we operate a leave safe policy which means our delivery drivers will follow the delivery instructions that you have specified. All of our boxes contain insulation and ice packs to keep your ingredients fresh, just make sure you pop the ingredients in the fridge as soon as you can.

If you'd like to update your delivery instructions, please click on the button below, just make sure your changes are made by the deadline, which is 11:59 PM five days prior to your delivery. If the drop down options aren't suitable for you, please select 'other' and specify your preferred location.

Top tips for your delivery instructions:

1. Phone numbers are not an effective delivery instruction as not all of our drivers carry mobile phones and we cannot guarantee the driver will call you.
2. The drop zone must be accessible (no code required) and free from animals and obstructions.
3. The driver can use their discretion to leave your box in a place they deem to be safe if your delivery instructions are not adequate.
   

In your box, you'll receive step-by-step recipe cards, an insulated cool bag with ice packs containing all your meat, prepped veg and dairy products, and all the portioned out ingredients you need to easily create delicious dinners.

The only ingredients you need at home are some basic pantry items, which will be listed on the recipe card. You can also check which items you'll need in advance when selecting your meals.

HelloFresh has a variety of recipes that could potentially contain an allergen. Ingredients are stored separately in order to minimise cross-contamination.

Most ingredients pass through HelloFresh to you sealed in the packages they were received in, however, there is a small chance of cross-contamination so we cannot guarantee that a recipe is free of a particular allergen.

At the moment we don't offer specific allergy preferences. We do list all of the allergens on our recipe cards, and on the website when you're selecting your recipes. We highlight specific ingredients that contain one or more of the fourteen major allergens.

We leave it to our customers to review the ingredients and determine which recipes best suit their dietary needs.